Contact & Support

Karanta is a calm, story-first library for children ages 3–12, with a parent/carer managing the adult account.

Create a parent account with your name and email, then follow the on-screen steps to confirm your email and create your child’s profile.

From Manage Profiles: add your child’s first name, pick an age band (3–4, 5–7, 8–12), and choose an avatar.

From the header/profile icon, tap your child’s name to switch. Parents can add more than one child.

On the Sign in screen, tap Forgot Password, enter your email, and follow the reset link we send. Create a strong new password.

For adult-only actions (like purchases or sensitive changes), we may ask you to enter a one-time code sent to your email/phone. This helps keep your family’s account secure.

Yes. Go to Parent Settings → Account to update your details.

Please email support@karanta.app from your account email. We’ll confirm and process the deletion per our data policy.

Yes. Start with a 7-day free trial that unlocks a selection of stories and books so you can explore before subscribing.

Monthly, Annual (best value), and a Lifetime plan for founding families. Prices may vary by region and currency.

From Parent Dashboard → Choose subscription, pick a plan and complete checkout.

Card and local options via our secure payment partners. Availability varies by country.

Open Parent Settings → Subscription and select Cancel. You’ll keep access until the end of your current subscription period.

No. Reading history and badges remain on your account. Paid content access pauses until you resubscribe.

Tap a title in My Books to open the reader. Swipe to turn pages. Use the Read-aloud button to play/pause narration.

Yes. Download a book/audio once; it will be available offline.

Yes. Go to Settings → Audio speed to adjust.

No. Karanta is designed for calm, mindful use.

Go to Activities for general quizzes. Quizzes linked to a story appear once your child finishes that story.

Yes. Retakes are allowed for practice and confidence building.

Yes, if they’ve been downloaded previously. Results sync next time you’re online.

Badges are light, joyful nudges that reward effort, exploration, and kindness. We celebrate effort and curiosity, not just speed or perfect scores.

• Page Explorer — Finish your first story.
• Quick Thinker — Complete your first quiz.
• Imagination Hero — Finish 5 books.
• Big Brain — Complete 10 quizzes.
• Story Master — Finish 10 books.
• Knowledge Collector — Finish 20 books.
• Wisdom Champion — Finish 50 books.
• Quiz Hero — Complete 30 quizzes.
• Bravery Medal — Finish a challenging/longer story.
• Culture Keeper — Finish a heritage/culture story.
• Kindness Star — Choose the kind option in a story/quiz prompt or complete a values-themed story.
• Family Reader — Read a story together and confirm the “Read together?” prompt at the end.
• Season Explorer — Unlock a seasonal/holiday special.

• Books: unlock when the last page is completed (read-aloud doesn’t have to finish).
• Quizzes: unlock on completion; a perfect score isn’t required.
• Specials: unlock for themed collections, longer reads, or seasonal events.
• Family: co-reading confirmation unlocks Family Reader.

Yes. Download stories and quizzes once; they’ll work offline next time.

Go to Settings → Clear downloads to remove items you’re done with.

Yes. To keep devices healthy, the app caps cached downloads. Old items may be auto-removed if not opened for a while. You can re-download anytime.

English at launch, with major Nigerian languages to follow.

• Use read-aloud for emerging readers.
• Encourage shared reading; pausing to ask questions builds comprehension.
• Short sessions beat long marathons for younger children.

We collect minimal, anonymous usage data (time spent, stories finished) to improve content and experience.

No. Karanta keeps experiences child-safe and moderated.

Parents manage profiles, purchases, and can review progress from their dashboard.

Check spam/junk. If it’s not there, request a new reset from Forgot Password.

Confirm your device volume and silent switch. If offline, make sure the audio was downloaded; reopen the book while online to refresh.

Retry with a stable connection. If the charge shows but content isn’t unlocked, contact Support with the email used and approximate time of purchase.

Clear older downloads in Settings and close background apps. Restart your device.

• Make it social: Sit together for the first pages; model curiosity (“What do you think happens next?”).
• Name feelings: Inviting children to name a feeling builds emotional literacy and resilience.
• Praise effort: “You stuck with that long story!” encourages persistence better than “You’re so smart.”

From Help → Send a message, tell us what happened and include your device model and app version. Or email support@karantakids.com.